Custom Apparel FAQs

What are sewn letters?
Our sewn letters are cut out of 100% polyester twill, the same material they use to make professional sports jerseys. Then they’re heat pressed onto the shirt temporarily until finally getting sewn down using a zig-zag stitch along the outside. Here’s an example of the finished product.

What are vinyl letters?
Vinyl letters are heat-applicated. Some refer to them as iron-on letters. They’re used often on children’s sports uniforms and are a quicker and more affordable way to decorate your garment.

What is the foreground? What is the background?
The foreground would be the main, middle part of the letter. The background is the outline layer around the entire edge of the foreground letter. In the above sewn-letter photo, the foreground would be the gold and the background would be the white.

Which sleeve/leg is my left and which sleeve/leg is my right?
We’re always referring to the garment as you’re wearing it. So the left sleeve refers to your left arm.

What size are the letters?
All letters on the sleeve and back are two inches. Numbers on the back are six inches on most sizes; eight inches on larger sizes.

What font will the letters on my sleeves and back be?
Only one standard style of letters are used for the sleeves and back of jerseys and jackets. We like to call it “American” and it only comes in uppercase. Here’s a sample of what it looks like. If you would like a different font, please give us a call or send us an email!

What if I’m putting a really long name on the back of a really small shirt?
Campus Connection reserves the right to use our discretion when placing a lot of text on a shirt. Every effort is made to make your garment look as good as possible. Sometimes two or three lines of text might be necessary.

Where can I see the garment colors?
Click RIGHT HERE to view our basic garment colors. Keep in mind that colors will vary from computer to computer and monitor to monitor. These are not an exact representation.

What brand of garments do you use?
Unless otherwise noted we carry brands like Gildan, Comfort Colors, Bella/Canvas, and American Apparel to create our greek t-shirts, sweatshirts, sweatpants etc.


How long will it take for my order to be complete?
General production time for custom orders takes between one and two weeks. Larger bulk orders can take up to three weeks. If you need an order completed before a certain date, please call us before placing your order or immediately after placing your order.

Do you offer bulk discounts?
Yes. The discount is taken at checkout. It breaks down like this:
12-23 pieces = 5% off
24-35 pieces = 10% off
36-47 pieces = 15% off
48+ pieces = 20% off

What if I have a special request regarding my order?
Call us before placing your order. We’ll talk about it and try to find a way to accommodate you.

What if I want to return my order?
All of our custom apparel is made specifically for you. Because of that, we cannot accept returns on custom apparel. 

Why is the pocket on my line jacket sewn shut?
To place the letters in the correct position on the front of your jacket, we usually need to go over the pocket which means we have to sew it shut.